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Health Information Management Technician


Health Information Management Technician



The HIM Technician I perform various clerical HIM functions. These responsibilities include chart retrieval and tracking, entry-level prepping, and scanning of clinical documents. Additional responsibilities may include, processing research requests for records, reception/customer service responsibilities, and floating throughout the department to cover other areas within the department, as needed. A minimum of 95% accuracy is expected for all tasks.


  • Locates, prints out and delivers medical records, as requested.
  • Picks up records of newly discharged patients. Ensures that all discharged records are received from the units for document imaging.
  • Files completed and loose reports.
  • Prepares and distributes all requested reports.
  • Maintains a log of activities. Continuously meets all turnaround times as requested. Meets or exceeds productivity standards.
  • Processes all research requests.
  • Completes missing records process by requesting charts from clinics, physicians, other departments. Documents all activities performed in chart location.
  • Preps or assembles chart documents into standard chart order, verifying all documents belong to the same patient.
  • Locates “unable to locate” charts for clinic appointments and/or release of information requests.
  • Serves as an information resource by responding to requests for general and medical information received via phone, e-mail, fax, or in person.
  • Operates computer to enter and retrieve data.
  • Prepares medical record documents prior to scanning, according to policies and procedures.
  • Utilizes facility guidelines to prep/assemble, scan and validate all documents are properly found with the document imaging system.
  • Performs simple machine cleaning. Responsible for document imaging equipment maintenance prior to shift/use and maintains equipment cleaning log as required. Generates held desk ticket when needed.
  • Performs general clerical functions such as filing, shredding, and floor rounds.
  • Updates the HIM chart tracking system as needed.
  • Monitors and reports the quality and quantity of work performed through self-reporting.
  • Responsible for cross-training peers.
  • Assists the HIM Department and various work units during times of staff shortage or high volumes
  • Maintains strict physician and patient confidentiality.
  • Follows all federal, state, industry, and hospital guidelines for release of information.
  • Supports nThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive’s business practices. This includes: becoming familiar with nThrive’s Code of Ethics, attending training as required, notifying management or nThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.


  • High school diploma or GED.
  • Proven time management skills.
  • Ability to handle sensitive information and maintain HIPAA compliance.
  • Demonstrated ability to navigate Internet Explorer and Microsoft Office.

Preferred Skills:

  • Experience in a hospital health information management department.
  • Experience with hospital health information management computer systems.
  • Office clerical or administrative experience.
  • Knowledge of medical terminology.

About nThrive:

Be Inspired. Ignite Change. Transform Health Care.

From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.